Frequently Asked Questions

Everything you need to know about VT Cosmetics products and orders.

Are VT Cosmetics products authentic?

Yes, this is the official VT Cosmetics store. All products are 100% authentic, shipped directly from our warehouse with original security labels and verification codes.

How long does international shipping take?

Standard international shipping typically takes 7-14 business days depending on your location. Once your order is processed, you will receive a tracking number via email.

What is your return policy?

We accept returns for unopened and unused products within 30 days of delivery. For hygiene reasons, we cannot accept returns on skincare items that have been opened or tested.

Are your products cruelty-free?

VT Cosmetics is committed to ethical beauty. We do not test our finished products on animals and prioritize high-quality, safe ingredients for all skin types.

How can I track my order status?

You can track your order by logging into your account or by clicking the 'Track My Order' link provided in your shipping confirmation email.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various local payment gateways to ensure a secure checkout process.